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Microsoft CRM custom lookup. More likely you will nee lookup to your RMS headquarters or store records for the customer transactions from Account screen. Microsoft CRM allows you to have custom navigation bar on Account screen by clicking on this bar you could call your custom web .Net application, which will call Microsoft RMS database and return you the grid of customer transactions

RMS architecture excurse. Microsoft RMS has Headquarters and Store databases. The exchange between the two types of databases uses worksheet mechanism. Most of the transaction types are initiated on the store level and transferred to the Headquarters database (with some global data exception, global customers for example are handled on HQ level and then propagated down to the stores).

ERP Historical Trend. Well, if you stake on Microsoft Business Solutions – you still might have legacy of products: IBM Lotus Notes Domino, Oracle Financials/Applications/E-Business Suite, SAP, PeopleSoft, JDEdwards, Accpac, Siebel, SalesLogix. You might need integration, data conversion, customization and heterogeneous reporting. Again – in our opinion you should consider budget offshore solution for these developers-time consuming projects

No Cross-Modules links. You can not associate report with the tables from non-related modules. For example you can not have Sales Order Processing (SOP) and Purchase Order Processing data on the same report (you actually can – but you need Dexterity programmer help)

Custom Reports. You do not have parameters entry interface for your custom reports, but you could use restrictions to restrict the selection. Custom reports could be used to export data from Great Plains in text (and then Excel format)
Advanced ReportWriter programming

Lovely Islands. If you are in Bermuda, Bahamas, Puerto Rico, Jamaica, Palau, Fiji, Tahiti – you are probably underserved and have to overpay to consultants flying from Miami, Manila, Paris, Chicago, NY, LA. The same should be told about USA/Canada rural communities

Microsoft CRM is currently integrated with Microsoft Great Plains and will be integrated with Microsoft Navision in the close future, RMS integration is not planned to our knowledge, so you should seek third party solutions or create your own integration. We see the need for such the integration when you sell on account in RMS and have customer support call center automated with Microsoft CRM. Let us give you highlights:

Microsoft Dynamics GP 9.0/Microsoft Great Plains. This ERP was initially architectured by Great Plains Software – Great Plains Dynamics and Great eEnterprise hit the market in earlier and middle 1990th. If you remember those old-good-days of IT boom – nobody knew which operating system will win: Unix/Solaris, Microsoft Windows, Apple MAC OS. This is why – the traditional (and pioneering way) for those days was to create a shell, written in C language to abstract you from Graphical platform. Great Plains Dexterity was this shell, programming language (sanscript). The second fundamental idea was to abstract Great Plains Dynamics from database platform, however the abstraction was done on the level of “budget” database platforms: Ctree/Faircomm, and Btrive, later on Pervasive SQL 2000, for Microsoft SQL Server 6.5/7.0/2000 Great Plains used atomic stored procs approach to speed up database access. Nowadays Microsoft Dynamics GP/Great Plains versions 5.5, 6.0, 7.0, 7.5 are available for Ctree and Pervasive, however since version 8.0 Microsoft Great Plains is available on MS SQL Server/MSDE platform only. Currently Microsoft Great Plains 9.0 is offered in USA, Latin America, Canada (including French Canadian version for Quebec), UK, Australia, New Zealand, South Africa and other countries where official language is English – such as South East Asia, for instance.

Axapta/Microsoft Dynamics AX. This is relatively new ERP – its design was completed in the very end of XX century, Navision Software bought Axapta prior to be purchased by Microsoft Business Solutions itself. Brazilian localization of Axapta is now complete and it will be released in the first quarter of 2006. In Brazil Microsoft has experiment with Axapta pricing and it is now targeted to compete with Microsiga and Datasul from one side and with SAP Business One from another side. Axapta implementation cycle is longer than for SAP BO, however Axapta is more flexible in its ability to automate upper midsize and large scale business.

When your company plans to outsource its manufacturing operations to such countries as Brazil, the ERP system for the overseas subsidiary is one of the first decisions to make. In this small article we will concentrate on functional side of the Microsoft Dynamics ERPs, such as Microsoft Navision, Microsoft Axapta and Microsoft CRM and we will not touch background technologies (Microsoft .Net vs. EJB/Java discussions)

Microsoft Navision/Navision Attain/Microsoft Dynamics NAV. Some ERP analytics believe that Microsoft Great Plains Business Solutions (later renamed into Microsoft Business Solutions) bought Navision Software (est. in 1984). The fundamental ideas of Navision come to its own shell – C/SIDE, database proprietary platform: C/SIDE, etc. Navision was designed to be flexible and grow with your business – from small to upper mid-market. Navision Software had its own marketing plans prior to be purchased by Microsoft and expanded in continental Europe, UK, USA (competing with Great Plains Software and Solomon Software). When Navision was bought by Microsoft – Microsoft Business Solutions offered and promoted Navision in East Europe: Russia, Romania, Bulgaria, Hungary, etc. Plus it tried Navision in Brazil (over 100 implementations - 2005). Navision is more flexible to localization challenge (than Microsoft Great Plains)

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